Seamless Communication and Support Management

At Simple Support, we use Zendesk to deliver the fast, organized, and personalized support experience our clients deserve. Zendesk’s powerful ticketing and communication platform helps us streamline every interaction—so no request ever falls through the cracks.

About Zendesk

Zendesk is a global leader in customer service and engagement software, trusted by thousands of companies worldwide. Designed to make support effortless for both businesses and their clients, Zendesk combines intuitive tools, automation, and analytics to create a unified communication hub.

Its flexible platform allows for seamless integration across chat, email, phone, and self-service channels—empowering teams to manage every customer interaction from one centralized dashboard.

What They Offer

Zendesk’s robust suite of solutions includes:

  • Ticketing System: Track, prioritize, and resolve client requests efficiently.

  • Live Chat & Messaging: Real-time communication through web chat, social media, or SMS.

  • Help Center & Knowledge Base: Customizable self-service tools that make support accessible 24/7.

  • Automation & AI Integration: Intelligent routing, macros, and automation to reduce response times.

  • Reporting & Analytics: Data-driven insights to improve performance and client satisfaction.

How Simple Support and Zendesk Work Together

Zendesk forms the foundation of Simple Support’s client experience. From the moment a ticket is created, every detail is tracked, categorized, and managed through a streamlined workflow that ensures fast and effective resolutions.

We’ve customized Zendesk to work hand-in-hand with our internal systems, including NinjaOne for monitoring, Microsoft 365 for collaboration, and Simon—our AI support assistant. This integration allows us to respond quickly, stay organized, and deliver transparent updates throughout every stage of support.

By combining Zendesk’s advanced platform with Simple Support’s proactive approach, our clients benefit from:

  • Faster ticket resolution and clearer communication

  • 24/7 access to support through multiple channels

  • AI-assisted help for common requests and troubleshooting

  • Detailed insight into open and resolved issues

Delivering Support the Simple Way

With Zendesk and Simple Support, technology issues become opportunities for better communication and stronger partnerships—because great support should always feel simple.