The Simple Difference

Most IT companies promise fast service and expert support—but deliver tiered help desks, slow escalations, and surprise charges.
At Simple Support, we do things differently.

We built this company on one clear principle: give businesses direct access to top-tier IT experts—without the BS.

You won’t get routed through junior techs or generic call centers. Every member of our team is a seasoned IT professional with enterprise experience, ready to solve problems fast and communicate clearly.

We operate like a subsidized IT department—not just a vendor. From big-picture planning to everyday troubleshooting, our goal is simple:
Keep your systems optimized, secure, and built to grow with your business.

And because we only hire the best, we limit how many clients we work with at once. When we hit capacity, we pause new signups until we find the next elite hire. That’s how we guarantee every client gets our best—every time.

Our Plans

IT support technician working

Basic Support

Recommended for small businesses
Starting at $25/Month/User

Get essential IT support without the overhead. Ideal for companies that need expert help managing users, devices, and day-to-day tech needs.

Included:

  • Windows OS & Mac OS support

  • Office 365 and Google Workspace support

  • Email ticketing and web portal support

  • PC procurement assistance

  • Knowledge Base access

  • Basic user administration (adds, changes, removals)

  • General IT advice and troubleshooting

The perfect safety net for small businesses that want quick, reliable expert help.

Simple Support IT hardware repair

Advanced Support

Recommended for all businesses
Starting at $75/Month/User

Step up to full-service IT management and faster support channels.
Designed for businesses that depend on their systems running smoothly 24/7.

Everything in Basic, plus:

  • Hardware support (repairs, diagnostics)

  • Office 365 and Google Workspace environment management

  • 3rd-party software support

  • Live chat and texting/SMS support options

  • Discounts on additional IT services

  • Network support and troubleshooting

  • 24/7 system monitoring

Ideal for companies that need proactive monitoring, faster service, and deeper system management.

IT support technicians collaborating

Complete Support

Recommended for growing businesses
Starting at $125/Month/User

Comprehensive IT management built for companies that can’t afford downtime, security gaps, or tech growing pains.

Everything in Basic & Advanced, plus:

  • Discounted labor rates for IT projects

  • Full network management (configuration and maintenance)

  • IT vendor management (we handle your tech vendors)

  • Hardware and software lifecycle management

  • Full-site support for a single physical location

  • Monthly in-person support visit

  • Additional service discounts

Perfect for businesses that want a true IT department experience—without the full-time cost.

✅ Flat-rate pricing you can trust. No surprise bills, no confusing contracts—just clear, simple support you can actually plan around.

✅ Real experts, real answers. Every request is handled by an experienced IT professional—not tiered junior techs or call center scripts.

👉 Ready to experience IT support the way it should be?
Book your free consultation with our founder today—no sales pitches, just real advice.

Example Packages

Basic Support

👥 5 Users

📍Location: Troy, Michigan

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Email Support

Chat Support

Remote Assistance

PC Procurement

Knowledge Base Access

Initial Azure setup

Basic AD Management (Accounts & Passwords)

Advanced Support

👥 100 Users

📍Location: Novi, Michigan

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✅Everything from Basic plus;

Phone Support

AI Chat Support

IT Asset Management

On-Site Support

Hardware Repair

Network Management

Azure AD Management

A La Carte IT Projects

Software support: Outlook, Chrome, Adobe, Xactimate, Sage100, and Custom Office TV dashboards.

Complete Support

👥 40 Users

📍Location: Auburn Hills, Michigan

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✅Everything from Basic and Advanced plus;

Emergency On-Call IT support

Employee Training & Cybersecurity Awareness

Full Software Support & Vendor Management

IT Project Management (Labor Included)

Complete IT Infrastructure Creation & Management

IT Contractor Management
-Building security
-Job Site Surveillance
-Office Phone System
-Cellular Services