The Simple Difference
Most IT companies promise fast service and expert support—but deliver tiered help desks, slow escalations, and surprise charges.
At Simple Support, we do things differently.
We built this company on one clear principle: give businesses direct access to top-tier IT experts—without the BS.
You won’t get routed through junior techs or generic call centers. Every member of our team is a seasoned IT professional with enterprise experience, ready to solve problems fast and communicate clearly.
We operate like a subsidized IT department—not just a vendor. From big-picture planning to everyday troubleshooting, our goal is simple:
Keep your systems optimized, secure, and built to grow with your business.
And because we only hire the best, we limit how many clients we work with at once. When we hit capacity, we pause new signups until we find the next elite hire. That’s how we guarantee every client gets our best—every time.
Our Plans
Basic Support
Recommended for small businesses
Starting at $25/Month/User
Get essential IT support without the overhead. Ideal for companies that need expert help managing users, devices, and day-to-day tech needs.
Included:
Windows OS & Mac OS support
Office 365 and Google Workspace support
Email ticketing and web portal support
PC procurement assistance
Knowledge Base access
Basic user administration (adds, changes, removals)
General IT advice and troubleshooting
The perfect safety net for small businesses that want quick, reliable expert help.
Advanced Support
Recommended for all businesses
Starting at $75/Month/User
Step up to full-service IT management and faster support channels.
Designed for businesses that depend on their systems running smoothly 24/7.
Everything in Basic, plus:
Hardware support (repairs, diagnostics)
Office 365 and Google Workspace environment management
3rd-party software support
Live chat and texting/SMS support options
Discounts on additional IT services
Network support and troubleshooting
24/7 system monitoring
Ideal for companies that need proactive monitoring, faster service, and deeper system management.
Complete Support
Recommended for growing businesses
Starting at $125/Month/User
Comprehensive IT management built for companies that can’t afford downtime, security gaps, or tech growing pains.
Everything in Basic & Advanced, plus:
Discounted labor rates for IT projects
Full network management (configuration and maintenance)
IT vendor management (we handle your tech vendors)
Hardware and software lifecycle management
Full-site support for a single physical location
Monthly in-person support visit
Additional service discounts
Perfect for businesses that want a true IT department experience—without the full-time cost.
✅ Flat-rate pricing you can trust. No surprise bills, no confusing contracts—just clear, simple support you can actually plan around.
✅ Real experts, real answers. Every request is handled by an experienced IT professional—not tiered junior techs or call center scripts.
👉 Ready to experience IT support the way it should be?
Book your free consultation with our founder today—no sales pitches, just real advice.
Example Packages
Basic Support
👥 5 Users
📍Location: Troy, Michigan
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Email Support
Chat Support
Remote Assistance
PC Procurement
Knowledge Base Access
Initial Azure setup
Basic AD Management (Accounts & Passwords)
Advanced Support
👥 100 Users
📍Location: Novi, Michigan
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✅Everything from Basic plus;
Phone Support
AI Chat Support
IT Asset Management
On-Site Support
Hardware Repair
Network Management
Azure AD Management
A La Carte IT Projects
Software support: Outlook, Chrome, Adobe, Xactimate, Sage100, and Custom Office TV dashboards.
Complete Support
👥 40 Users
📍Location: Auburn Hills, Michigan
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✅Everything from Basic and Advanced plus;
Emergency On-Call IT support
Employee Training & Cybersecurity Awareness
Full Software Support & Vendor Management
IT Project Management (Labor Included)
Complete IT Infrastructure Creation & Management
IT Contractor Management
-Building security
-Job Site Surveillance
-Office Phone System
-Cellular Services